ProVenueNet

Merry Christmas from all at TDC

Wed, 21 Dec 2011 10:04:34 GMT

We would like to take the opportunity to wish you all a very Merry Christmas. We hope you all have a great break and we wish you the best of luck for your 2012 ticketing year. NB

�50 John Lewis - Voucher Winner !!

Wed, 21 Dec 2011 10:04:29 GMT

You may remember that during November and December we were offering a �50 John Lewis voucher as a Christmas thank you for completing our Customer Satisfaction Surveys. We chose a name at random from all surveys completed in November & December and I am pleased to announce that Mary Stewart at Blackpool Grand Theatre was our winner. NB

Our Trainers gain further accreditation

Wed, 26 Oct 2011 17:50:02 BST

As part of our ongoing drive to provide excellent services to our customers we have recently invested in �Train the Trainer� training for our customer training staff. Training carried out by the College of Public Speaking has resulted in professional awards for our staff. We hope that this together with your continued feedback on our training will ensure that we continue to provide an excellent service with relevant and clear training addressing the needs of our customers.

Tickets.com on Tour

Wed, 26 Oct 2011 17:47:58 BST

Tickets.com will be respresented at the following events:

London, Wednesday 23rd and Thursday 24th November 2011

www.rugbyexpo.com Twickenham in London

Training Dates Set for Winter/Spring 2011

Thu, 6 Jan 2011 10:28:40 GMT

Happy New Year from UKTraining! Now that the tinsel has been packed away, the pine needles hoovered up, and the mince pies all eaten you will be looking forward to this new year and all that lies ahead. Not only that, but just think of all the data you collected over the busy Christmas period that is waiting for analysis! Let Tickets.com help you face these challenges with ease and confidence by booking a place on one of the numerous short courses that we have coming up over the forthcoming Winter/Spring period. Course prices are currently frozen at the same prices that were set two years ago � only �140 plus VAT per delegate, per course. This includes lunch! Enjoy mixing with up to 7 other delegates from other venues on the course and share experiences. Coming Up� ProVenueDatabox Short Courses 08/02/2011 Marketing Level 1 15/02/2011 Marketing Level 2 22/02/2011 Marketing Level 3 08/03/2011 System Maintenance 15/03/2011 Reporting Solutions ProVenueMax Short Courses 01/03/2011 Marketing Intermediate 22/03/2011 Fund Development Our courses are all held in our new training suite in Milton Keynes. If you can�t make it to Milton Keynes, or feel that you require some training that is more bespoke to your venue, and your needs, then we can come to you and deliver a tailored training program just for you. Please visit our training section for more information. We hope that 2011 is a successful year for you!

VAT Rate Change (UK) January 2011

Tue, 23 Nov 2010 11:19:42 GMT

The chancellor has announced that the standard rate of VAT will increase to 20%, effective from 4th January 2011, which means that the sale of standard-rated goods or services should be charged at this new rate on or after this date. The immediate implication of this news is that you will need to make some changes to the tax rates that are set up in your ticketing software. We have provided helpsheets for you that give instructions on how to do this as well as some reporting advice and recommendations too. If you're using ProVenueDatabox Click here to download your VAT helpsheet.

If you're using ProVenueMax Click here to download your VAT helpsheet.

SDI Audit Results 2010

Fri, 15 Oct 2010 15:12:37 BST

Our Tickets.com UK Support Service Desk has recently undergone its annual audit with the Service Desk Institute. As an SDI (Service Desk Institute) accredited site we receive an annual audit from external auditors to measure our conformance to a range of standards designed to promote best practice in the IT Service Desk environment. This year�s audit was completed at the end of September and results show that we have exceeded our previous 3 star accreditation and have gained, as of this year 4 star certification. Everyone within the UK Service Desk has worked very hard to gain this certification and the recognition that goes with it and we are all very proud of our accomplishments. Following a 3 star accreditation last year our ProVenueMax� Support Service Desk in Syracuse, New York State, USA has just completed their second annual SDI audit and we look forward to receiving these results. We have made another giant step towards the company objective of gaining accreditation for all our Support Service Desks globally.

We have moved!

Thu, 16 Sep 2010 10:59:46 BST

It's amazing how much rubbish one accumulates in one's desk drawer! This doesn't become truly apparent until you have to empty it for an office move. More shameful is the fact that it's less than 2 years since Tickets.com's last office move, so there is really no excuse for having a bottom drawer containing a five (yes, five!) year old birthday card, an empty box of tea bags, four small screws, a draft copy of a PowerPoint presentation that probably never saw the light of day and an unlabelled compact disk of goodness-knows-what! Yes, like a nomadic tribe, we are yet again casting our gaze upon a different view of Central Milton Keynes from our office windows. Now neatly nestled amongst a Wetherspoons pub, a Mexican eatery, serene public gardens and a stone's throw from the shopping district, the new office is a welcoming place for visitors, customers and employees alike. The actual move on Tuesday 21st September went well, all told, thanks to a terrific technical team. (I'm hoping that the wires hanging out of the ceiling, like the sword of Damocles, above my new desk will be addressed soon.) Thanks guys! Hopefully our customers can say that the transition was fairly seamless from their end too. We hope so. The dust is settling, and we are making ourselves at home. So, it's back to work and back to giving our customers the best possible customer service (and I'm hoping no-one has seen me pop that empty box of tea bags back in to my bottom drawer - well, you never know when it might be useful!) Tickets.com's new home is: 1st Floor 252 Upper Third Street Milton Keynes Buckinghamshire MK9 1DZ All other contact methods (phone, fax, email) remain unchanged. Photos: Moving Out (top); Our New Home (above). DB

Tickets.com Team Building Thank You

Thu, 5 Aug 2010 12:17:46 BST

All, Thank you for your patience and understanding yesterday afternoon which enabled us to have the afternoon team building. It was a great success and fun was had by all. Thanks again everyone, From all at Tickets.com

4th August 2010 - Important Service Desk Support Information

Fri, 16 Jul 2010 11:26:08 BST

Hopefully, you have all receieved an email from me already regarding the changes to the Service Desk support service for the afternoon of Wednesday, 4th August 2010. If not, please see the email in full, below: As part of our ongoing efforts to provide a first class Support Service to you and create a pleasurable environment for our employees we have arranged a staff bonding afternoon for the Milton Keynes Tickets.com office. We will still be providing a Service Desk support service however; as we will be at a remote location we would like to ask for your understanding for the afternoon of Wednesday, August 4th 2010 from approximately midday. We will try to deal with any support issues which are logged however we would like to request that only urgent or emergency problems are reported after midday on Wednesday 4th August 2010 by telephone. Normal service will resume on Thursday 5th August 2010 and we will be providing the normal evening �Out of Hours Emergency Service� on Wednesday 4th August 2010. Should you encounter an urgent problem on Wednesday, 4th August please call the normal Service Desk support telephone numbers and the call will be routed appropriately. We would like to thank you for your continued support and for your understanding in this matter. Best wishes Any concerns or worries please contact me directly on nbostrom@tickets.com

Job Vacancy: ProVenue Databox� Supporter for our Service Desk

Wed, 23 Jun 2010 9:33:11 BST

Tickets.com is a leading global live event ticketing service provider and is a primary choice for thousands of top entertainment and sports venues. The company serves over 500 clients across Europe comprising of leading organisations from the fields of performing arts, visitor attractions and sport. Under its ProVenue� Ticketing Solutions brand, Tickets.com offers a range of software products and services designed to increase ticket sales and build customer relationships. In addition to the core products the company also offers Venue Management tools and improves access to tickets via Call Centres, Kiosks and Internet. We are currently seeking a ProvenueDatabox supporter to join our friendly helpdesk in Milton Keynes. If you have experience of using ProvenueDatabox� and are interested in applying for the role please send an email to Nicola Bostrom - Customer Services Manager nbostrom@tickets.com

Dundee Football Club Go Live with PVM!

Thu, 20 May 2010 15:29:43 BST

Tickets.com welcomes Dundee Football Club who have recently gone live with ProVenueMax�. At present, the Box Office are getting to grips with ProVenueMax through processing Package Renewals and Memberships for the 2010/2011 Season. Dundee finished second in the Scottish First Division this year. Combined with our integrated ProVenueOnline� solution, the Club will soon launch Online Match sales and also plan to sell Corporate Hospitality and Stadium Advertisement Space on the Internet to take away the stress from the Box Office! We look forward to working with Dundee Football Club in the future and wish them every success for the new Football Season.

Tickets.com helps local environment

Thu, 13 May 2010 16:36:34 BST

At the end of September a group of Tickets.com staff teamed up with a local environmental group to assist in some conservation work as part of the company�s commitment to the environment. The Forest of Marston Vale lies just to the east of Milton Keynes home of Tickets.com, and is a project to reclaim 61sq miles of land previously used for the brick industry and turn it back into traditional British woodland. As part of the Forests for the Community programme the area is maintained by a charitable trust which aims to create a varied countryside within a woodland framework for the benefit of everyone. The group of staff helped the project by clearing out an area of meadow so it could be mowed and kept as meadow land. This area is really important as it�s a hunting area for the rare Barn Owl. The sun shined on the team and their efforts were very well received by the Rangers. Although hard work the activity was valuable as a team building event and it provided an opportunity for Tickets.com to assist in improving the local environment. We hope to do further work with the Forest in the future.

UK Support Helpdesk retains 3 stars in SDI accreditation

Thu, 13 May 2010 16:35:31 BST

Tickets.com UK Support helpdesk retains 3 stars in Service Desk Institute annual audit. As an SDI (Service Desk Institute) accredited site the UK Support desk at Tickets.com receives an annual audit from external auditors to measure their conformance to a range of standards designed to promote best practice in the IT helpdesk environment. This year�s audit was completed at the end of September and initial results show that the desk as retained it�s 3 star certification demonstrating a �Customer led� service desk. Of particular note this year were the high scores achieved in the areas of Policy and Strategy and Social Responsibility. These sections both scored maximum points reflecting the work that has been done in these areas over the last year. The Green Achiever �Silver award� awarded to Tickets.com over the last year along with various community activities (see below) were of particular note by the auditors. The UK Support Desk will hopefully shortly be followed into the realms of SDI site certification by the ProVenueMax support desk in Syracuse, New York State, USA who have their initial site Audit shortly. If successful this audit will mark another step towards the company objective of gaining accreditation for all Support Desks globally.

Tickets.com at the ETT

Thu, 13 May 2010 16:21:43 BST

Following our successful tour across the UK and Ireland the Tickets.com road show team joined up with our Dutch and German colleagues for Europe Talks Tickets in Amsterdam. This year�s ETT turned out to be our busiest yet and also had the most number of delegates at one stand in one go! Rather than bringing a bottle the delegates had to bring their own furniture and by the end of this particular session there was standing room only! The majority stayed on as the stand then dimmed it�s lights for the evening and was converted into a miniature wine bar with classical music, fine wine and hors d�ouvres. It was a great opportunity to catch up with some of our existing customers from Europe and we were also visited by a wide variety of organisations from small art centres to country wide ticket agents. The feedback from everyone who visited our stand was more than positive, with one ticket agent stating ProVenue was �world class� and �the most state of the art software on the exhibition floor�. ProVenueMobile and the ability to buy and send tickets on mobile phones was also a key topic at the stand along with our recent successes with Tickets@Home & Tickets@Phone deployments. We are already looking forward to and planning for ETT 2011 in Berlin � we sincerely hope that you can make it!

Databox Supporter Opportunity (Maternity Cover)

Thu, 20 May 2010 9:03:25 BST

Tickets.com is a leading global live event ticketing service provider and is a primary choice for thousands of top entertainment and sports venues. The company serves over 500 clients across Europe comprising of leading organisations from the fields of performing arts, visitor attractions and sport. Under its ProVenue� Ticketing Solutions brand, Tickets.com offers a range of software products and services designed to increase ticket sales and build customer relationships. In addition to the core products the company also offers Venue Management tools and improves access to tickets via Call Centres, Kiosks and Internet. We are currently seeking a ProvenueDatabox supporter to join our friendly helpdesk in Milton Keynes. If you have experience of using ProvenueDatabox and are interested in applying for the role please send an email to Nicola Bostrom - Customer Services Manager nbostrom@tickets.com

VAT Rate Change Announced (UK) - January 2010

Tue, 8 Dec 2009 9:31:05 GMT

The chancellor has announced that the standard rate of VAT will return to 17.5%, effective from 1st January 2010, which means that the sale of standard-rated goods or services should be charged at this new rate on or after this date. The immediate implication of this news is that you will need to make some changes to the tax rates that are set up in your ticketing software. We have provided helpsheets for you that give instructions on how to do this as well as some reporting advice and recommendations too. If you're using ProVenueDatabox Click here to download your VAT helpsheet.

If you're using ProVenueMax Click here to download your VAT helpsheet.

Career Opportunities with Tickets.com

Fri, 31 Jul 2009 12:04:02 BST

We are always interested to hear from customers who would like to develop their experiences of the ticketing industry by joining our friendly Tickets.com team. Tickets.com is a leading global live event ticketing service provider and is a primary choice for thousands of top entertainment and sports venues. The company serves over 500 clients across Europe comprising of leading organisations from the fields of performing arts, visitor attractions and sport. Under its ProVenue� Ticketing Solutions brand, Tickets.com offers a range of software products and services designed to increase ticket sales and build customer relationships. In addition to the core products the company also offers Venue Management tools and improves access to tickets via Call Centres, Kiosks and Internet. You will soon notice a new 'Careers' link in the main menu of ProVenueNet which will hold testimonials from our staff helping you decide which area of work you might be interesting in joining. So please come back and visit us soon! In the meantime, if you are interested in more information then please email our Customer Services Manager Nicola Bostrom on nbostrom@tickets.com.

Silver Award for Tickets.com in Green Achiever Scheme

Mon, 22 Jun 2009 10:43:22 BST

A Buckinghamshire business that specialises in providing integrated ticketing solutions designed to enable entertainment and sports organisations to sell tickets to consumers under the clients' brand, is the latest business prepared to demonstrate its green credentials to suppliers and customers, seeking such organisations. Milton Keynes based Tickets.com, which also has offices in Europe, the US, Asia Pacific and Africa, has achieved silver status through the Green Achiever scheme. Developed by E4 environment, a business or organisation interested in Green Achiever will start by registering free at www.greenachiever.co.uk, complete a short questionnaire to outline its responsibilities and receive a listing in the Green Achiever online directory. The first level is self-assessment, which includes a declaration of environmental commitment. Silver is the next and demonstrates the positive action taken in the way it cares for the environment. The highest level, gold, is attained following an extensive environmental audit. Daniel Burrows, Senior Software Analyst and Trainer at Tickets.com and co-founder of the company's Environmental Committee, said: "We have always demonstrated a basic environmental awareness, so joining the Green Achiever scheme initially enabled us to spread our wings within the green domain. Attaining silver status allows us to positively show businesses and potential customers that we are very serious about our contribution to helping the environment, based on the development of strategic processes and commitments. These are laid out in our environmental policy in terms which our customers and suppliers can understand." Mandy Stoker, director at E4 environment, said: "Everyone's talking about the government's environmental policies and how our behaviour and neglect is leading to changes in the climate. The public is becoming increasingly vocal about what they expect from retailers and manufacturers, for example, less packaging and more recyclable products and packaging, as well as services and products that are environmentally friendly. Over 40 businesses a month now register with Green Achiever from a range of sectors and varying sizes including retail, IT, manufacturing and professional services, sole traders, SMEs and large corporations."

SDI audit result 2008 - Site certification score rises for third year in a row

Tue, 25 Nov 2008 12:50:09 GMT

Tickets.com have completed their annual SDI (Service Desk Institute) with a glowing report. We have not only successfully maintained our SDI 3-star accreditation for our UK and European Service Desk operations but increased the overall rating. Tickets.com is the only ticketing software supplier that has secured IT Service Desk accreditation.

Since the 2007 audit SDI have moved to the 9 Concept version of the maturity model introducing an additional concept of Social Responsibility. As a result, Tickets.com have reviewed their environmental policy with a view to reducing their own carbon footprint as well as encouraging suppliers and partners to do the same.

The auditors were delighted to report that many improvements have been made since the last Surveillance Audit 12 months ago. "It is particularly noteworthy that the Tickets.com management team remain enthusiastic and passionate about Service Excellence". The Service Desk has achieved an overall score of 3.71, a very healthy score, against the SDI standards during this audit.

The structure of the Site Certification and SDI's regular audits have ensured that Tickets.com has a framework, and that standards are continually maintained and improved as has been the case this year. SDI worked closely with the Customer Services team from the initial stages to fully understand the business, so that it could define and implement the most effective ITSM standards for Tickets.com.

Howard Kendall, Founder and SDI Master Auditor comments: "It's terrific to see the continued excellent progress since the original audit in 2004, and since last year's surveillance. There are no weak scores and this is testament to the enthusiasm and passion the team. Great stuff!"

Community Work at YMCA in Milton Keynes

Tue, 4 Sep 2008 12:18:50 BST

Tickets.com Ltd are supporting a local community project with the YMCA in Milton Keynes. This project aims to redecorate a room that is currently not used and make it an attractive meeting/training room. The idea behind the room is to provide facilities for hire to local companies to hold meetings and away days for staff and as a potential venue for demonstrations/product exhibitions. The revenue from room hire will go to support the work of the homeless project and the catering will be provided by the young people of MacIntyre, from their newly opened cafe with all proceeds going to support their work. Over the last 2 weeks members of staff from Tickets.com have actively taken part in the redecoration of the room and the meeting/training room project is now almost complete and will be finished in time for the opening on 25th September. The YMCA in Milton Keynes operates a 24 hour, 15 bed Homeless Project in Central Milton Keynes. Every guest of the Homeless Project receives 1-2-1 support from the trained housing support staff whilst housed with MKYMCA residents have easy access to support from external agencies such as Connexions, Revolving Door, Health Visitors, Next Steps, Mental Health Outreach, Milton Keynes College and many others. Residents at the Project and in supported accommodation have free access twice a week to the Learning Hub where they can develop their literacy and numeracy skills, gaining qualifications and raising their confidence and self esteem at the same time. MacIntyre is a national charity that provides learning, support and care for more than 700 children and adults with learning disabilities, at more than 120 MacIntyre services across the UK.

Irish Tickets.com community grows

Thu, 4 Sep 2008 10:33:16 BST

The Hawk's Well Theatre in Sligo, Ireland, have recently signed a five year deal for a ProVenueDatabox ticketing and marketing system with ProVenueOnline real-time internet ticketing and hope to introduce their improved service later on this year. The modern 340-seat auditorium hosts a wide range of shows, including drama, children's theatre, contemporary and classical dance, opera, jazz, roots and pop music, comedy and pantomime. Tickets.com proudly sponsor The Theatre Forum and it's members and are pleased to see the Irish ProVenueDatabox community grow. You can visit the Hawk's Well Theatre's website here: http://www.hawkswell.com.

New Service Level Agreement

Wed, 27 Aug 2008 11:15:34 BST

Tickets.com has drawn up a new Service Level Agreement which has been sent out to all customers. We hope that this will clear up some confusion over which support services are offered when, and also standardise our service across the different products that we support. We have tried to provide the services which we believe our customers require at the times they require them. Please sign and return your agreement as soon as possible. If you have any queries about it then please speak to a member of our Sales department.