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Welcome |
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Welcome to the Tickets.com Summer 2009 newsletter. In this edition we have exciting news on the imminent release of ProVenueDatabox™ 1.9, a news update from the 3D Secure front, the latest on Tickets.com’s green achievements and the soon to be launched Tickets.com User Group. Additionally we would like to welcome the three venues that joined us recently, namely: The UK Centre for Carnival Arts, Pound Arts Centre and The Carlow Arts Centre. More new sign ups will be announced soon! In this issue:• Product update• PCI compliancy and 3D secure transactions • New customers • Tickets.com Global Support Update • Green Achiever Silver Level Certificate for Tickets.com • Roadshows • Tickets.com User Groups • New faces at Tickets.com |
Product update |
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ProVenueDatabox™ 1.9 coming soon. We remain on target for a Summer 2009 release of PVD 1.9. Enhancements include changes to the YesPay interface, performance and stability improvements to the Databox Internet Gateway as well as some requested reporting changes. We’ve also updated the help files and given them a bit of a face-lift! (Special thanks to Daniel Burrows for all of his hard work). Once ready, this version will be posted to www.provenue.net in the ProVenueDatabox™ downloads section, along with update instructions. |
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PCI compliancy and 3D secure transactions |
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3D Secure 3-D Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions. It was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa service. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard SecureCode. Tickets.com has now completed the development work for the 3D secure solution and the software is in QA. Part of the QA is getting the product accredited with UK banks which is unfortunately a time consuming process. We hope to introduce this solution to the market later this summer. PCI compliancy Regarding the PCI compliancy of ProVenueOnline™; we are currently awaiting the results of the most recent progress assessment. We expect to be in a position to make an announcement about this later this summer. We fully appreciate our customers’ urgency regarding PCI compliancy and we are working accordingly. We do expect customers that work with the latest versions of ProVenueMax™ and ProVenueDatabox™ to accept credit card payments to pass PCI compliancy testing already, as a number of customers using these versions have already passed their PCI compliancy testing. |
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New customers |
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We are very happy to welcome three new customers this edition of the newsletter. |
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The UK Centre for Carnival ArtsThe UK Centre for Carnival Arts (UKCCA) choose Tickets.com as a strategic partner utilising ProVenueDatabox™ to implement their audience development vision and enhance their marketing and CRM directives.The UKCCA provides a pioneering space for the vibrant and talented UK carnival sector to raise the status of, and access to, carnival arts. Carnival artists, art forms and audiences complement a breadth of strategic agendas for neighbourhood renewal and regeneration, tourism development, arts in education, business development and community cohesion. Their world class facilities, international outlook and continual professional development programme will ensure the success of UKCCA as a benchmark of excellence in UK arts and creative industries. After thorough market research, the UKCCA were convinced that Tickets.com and ProVenueDatabox were best placed to help achieve their vision of ‘Unity in Diversity’. See http://www.carnivalarts.org.uk. |
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Pound Arts CentreThe Pound, the arts hub for north Wiltshire, offers a year round programme of performances, workshops, a youth theatre and exhibitions.As a registered charity, The Pound Arts Trust relies on the support of its Friends and sponsors and has chosen ProVenueDatabox to aid with their venue management, fundraising and CRM. The Pound will be going live with ProVenueDatabox™ and ProVenueOnline internet ticketing this summer and we are looking forward to a long partnership with this visionary venue. See http://poundarts.blogspot.com. |
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The Carlow Arts Centre (VISUAL)The Carlow Arts Centre join Ireland’s ever growing Tickets.com community. This brand new state of the art venue has been billed as the biggest contemporary arts centre in Ireland and will be using ProVenueDatabox to help build and develop their audiences.VISUAL will contain the National Centre for Contemporary Art and the George Bernard Shaw Theatre and it is said “will be a place of reflection, and yet a place of exploration. It will be a centre, not just of recreation but of re-creation. The programme of the centre will encourage us to re imagine the world we live in and our place within it.” Tickets.com are proud sponsors of Theatre Forum of which The Art Centre are members. Theatre Forum is the voice of professional theatre and the performing arts in Ireland. Theatre Forum provide information and advice, professional training and events and advocate on behalf of the sector. See www.theatreforumireland.com. |
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Tickets.com Global Support Update |
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All Tickets.com client support services are now collected under a global Support group which is managed from the UK headed up by Andy Buckland in our Milton Keynes office. This group has recently grown with the inclusion of the Support desk in Concord, California. This desk is responsible for some of our US client support as well as acting as an internal helpdesk. In addition to this team the group now consists of the Support desk in the UK providing support for our European customers with assistance from local support in Germany, our Support team in Australia, and our PVM Support team in Syracuse, New York State. We are hard at work rolling out the same level of service excellence provided by our UK support team to our other helpdesks. In our efforts to achieve this, the Syracuse desk is currently undergoing preparation for their Service Desk Institute site accreditation audit in October. This will ensure that they are meeting the SDI standards of operation and will provide a platform for continued improvement which is also a key element of the UK Support operation. Accreditation of our other desks will follow and in preparation our Australian and Concord helpdesks are already SDI members and working hard to improve operational procedures. Our other major current project is to implement a global Support tool which will encompass call logging and knowledge base. We believe that this will greatly improve the sharing of product knowledge throughout our various locations and allow us to provide a consistent and improved service to our customers. This will be particularly important with the advent of our new ProVenue product. |
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Green Achiever Silver Level Certificate for Tickets.com |
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A year after initially registering with the Green Achiever Scheme (www.greenachiever.co.uk), Tickets.com has been awarded the Silver Level Certificate for it's achievement in environmental management.About the Green Achiever SchemeEstablished by E4 Environment Ltd and Carbon Earth Ltd, the Green Achiever scheme has been set up for companies like Tickets.com to demonstrate their level of commitment to customers, suppliers and associates with respect to managing their impact on the environment.After registering with the scheme, there are three levels through which to progress: Self Assessment, Silver and then Gold. Site Visit ReportThe on site audit undertaken by E4 Environment, found that, “Tickets.com is aware of key environmental impacts and has already taken steps to improve environmental performance, such as minimising office paper use, recycling waste paper… and encouraging the use of lift-sharing.”Over the last year, in order to gain Silver Level status, Tickets.com has been working hard to source office supplies which consider environmental impacts, such as recycled notebooks, sustainably-produced paper and even pens with barrels made from recycled paper! Tickets.com recycles as much waste as possible. The amount of waste we are recycling is measured making it possible to set targets. It also means that Tickets.com can demonstrate responsible waste management. Environmentally friendly travel is also actively encouraged by Tickets.com for its employees as well as reducing energy consumption by automatic presence detectors for office lighting and local and times control of heating and cooling systems. The report also found that Tickets.com complies with all legislation relating to environmental matters. A copy of our Environmental Policy can be found at www.provenue.net. |
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Roadshows |
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This year, instead of organising a users' conference, Tickets.com will organise a number of 'Roadshows' that will take place at different locations throughout the UK and Ireland. We will be finalising dates and sending out invites during August.
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Tickets.com User Group |
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Tickets.com is forming an official User Group for all our customers. This will be a platform to discuss issues, share experiences and techniques, and also provide a formal platform to feed through product feature and functionality requests to TDC Development, ensuring that the products and services TDC provides to you are exactly those that you want. The user group committee will have the following members: • Chairman • Product Steering representative • Sports representative • Theatre representative • Visitor Attraction representative • General representative • Overseas representative • BoxSmart representative • Tickets.com representative The committee will meet quarterly and minutes complete with actions will be formally presented to Tickets.com. The Product Steering representative will collect individual user requirements and present these to the committee for review and approval, and produce requirement documents for Tickets.com development. There will not be a separate charge for membership of the user group as membership will be part of the support agreement that is already in place with all our customers. To start this new initiative off successfully, we would love to hear from you with suggestions and nominations for the different posts mentioned above. If you would like to be part of the committee, would like to nominate someone else or if you have suggestions, please send us an email to ukinfo@tickets.com |
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New faces at Tickets.com |
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Andrew LongmanAndrew joins us as Application Services Manager in our EMEA Operations division. Andrew is managing the Products, Projects and Internet Services Department and is located in our UK office. Andrew reports to Richard Baldwin and can be reached at +44(0) 1908 300196 or alongman@tickets.com.Andrew has over 20 years’ IT experience in a range of industry sectors, including transport, telecoms and catering and joins us from Microlease plc, a test & measurement equipment rental company. Nicola got married...Not a new face but a new name: Nicola, our Customer Services Manager got married since the last edition of the newsletter, so her last name and email address have changed. Nicola Spafford is now Nicola Bostrom and her email address is: nbostrom@tickets.com. |
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