Customer Services Newsletter

This course will run through all the functions that are required to be performed by the average Box Office Manager. We will start by looking at setting up events, packages and unreserved seating configurations. We will then move on to look at advanced box office functions, standard Box Office reports and some simple housekeeping.

This course is designed for Box Office Managers or the person who is in charge of the Box Office. It is suitable for new and exisiting Box Office Managers, but you will need a basic understanding of ticketing in Databox prior to attending the course.

The aim of this course is to give a general overview of Databox for new users. The course will look at the Box Office module and cover sales, reserves and the customer database. We will then look in brief at how events are setup, moving on to look at the marketing module and finish up by covering a few of the basic financial and marketing reports.

Anyone who is new to Databox.

This course will run through the tips and tricks available for increasing the speed of your transactions and daily tasks within Databox. There are numerous shortcut keys available to speed up ticketing transactions - this course will identify these and look at advanced options in the Box Office module such as advanced customer detail additions and techniques to deal with indecisive customers.

Box Office staff who have already have a knowledge of ticketing. It is ideal for Box Office Managers and Supervisors looking to develop their knowledge and the way that they operate using Databox.

This course will take you through the setup aspects of Databox which will impact on Finance reports. This will look at the setup of workstation groups and event classification. We will then look at the extensive suite of Finance reports in Databox. We will also take a look at which reports should balance and what you can do if you find that these do not balance.

Box Office staff responsible for running finance reports. Any finance staff who want to know more about the options available to them in Databox.

This introduction to marketing within Databox will start by looking at the customer database and what information can be stored within it before moving on to look at the mailing module and extracting groups of customers from the database based on a variety of criteria. The course will also look at some simple database management tips to help keep the database tidy and ensure mailouts are effective. Towards the end of the day there will be some exercises to work through before the day finishes with a look at the reports available within the marketing module.

This course will look at all aspects of maintaining your Databox system and best practises for everyday use of Databox. There will be a large part of the day dedicated to looking at what to do if you have reporting imbalances, how to deal with various error messages, and maintenance of the various lists in Databox. We will then move on to looking at how to keep your customer database clean and tidy.

This course would be suitable for System Managers, Box office Managers and Marketing managers.

This course takes our traditional ProVenueMax marketing courses to the next level. In this course we look at common marketing problems and propose solutions to these using PVM. Issues such as What is the most cost effective way for me to grow my audience, Should we put our prices up, and How can I save money on my marketing are all addressed using reports and list generation to pull out data from PVM to inform and support your decisions. This course puts a more practical spin on PVM training by relating functions to use cases.

This course will be focusing on advanced Marketing techniques in Databox. Starting with advanced data entry options in the customer database then assessing the configuration options available - the course will move on to look at advanced options in the mailing module. In the afternoon we will look at the marketing reports available within Databox and a brief run through some housekeeping routines. We will then look at more advanced options for exporting data from Databox using the data interrogator to export, allowing bulk emails and mail merge in Word and charts and graphs in Excel.

Anyone who wants to master advanced mailing extractions and data analysis in Databox. Suitable for those who have a basic understanding of the ticketing and marketing functions in Databox, including Marketing staff who have worked with Databox for at least a few months.

This course will run take you through best practice in internet ticketing within ProVenueMax. We will start by looking at Internet definitions and the best practice for performance/ match configuration. We will also look at best seat, fee and delivery method options and setup. We will discuss the automated performance acceptance feature and how you can accept performances to the internet yourself. In the afternoon we will then look at additional features available with Internet ticketing such as coupon codes, view from seat and protected on-sales. We will also look at the reports available on Internet sales in PVM.

This course is designed for Box Office Managers and supervisors who are responsible for creating events and enabling them for sale on-line. It would also be useful for any person who wishes to improve and expand the functions available to their customers with Internet ticketing.

This course is an opportunity for you to get some top tips on keeping your PVM system tidy for optimum use. We begin by concentrating on the customer database. We will go through the recommended masterfile constants to ensure that you are capturing your data in the best way. We will then look at a number of methods of tidying the database. These will include merge and purge, deleting customers with no addresses or ticketing history, highlighting lapsed attendees, and tidying up the casing of names.
We will also cover various options for tidying up your PVM system generally. These will include purging old data such as internet performances and buyer types, reservation maintenance and looking at required yearly changes.

Who is it for?

This course takes our traditional Databox marketing courses to the next level. In this course we look at common marketing problems and propose solutions to these using Databox. Issues such as What is the most cost effective way for me to grow my audience, Should we put our prices up, and How can I save money on my marketing are all addressed using reports and extractions to pull out data from Databox to inform and support your decisions. This course puts a more practical spin on Databox training by relating functions to use cases.

Who is it for?