Customer Services Newsletter

This course will run through all the functions that are required to be performed by the average Box Office Manager. We will start by looking at setting up events, packages and unreserved seating configurations. We will then move on to look at advanced box office functions, standard Box Office reports and some simple housekeeping.

Who is it for?

This course is designed for Box Office Managers or the person who is in charge of the Box Office. It is suitable for new and exisiting Box Office Managers, but you will need a basic understanding of ticketing in Databox prior to attending the course.

Course objectives:

Learn how to setup events and packages
Become familiar with advanced Box Office functions
To become aware of the basic Box office Reports
To pick up useful housekeeping tips

Date:

08/04/2008 Milton Keynes

The aim of this course is to give a general overview of Databox for new users. The course will look at the Box Office module and cover sales, reserves and the customer database. We will then look in brief at how events are setup, moving on to look at the marketing module and finish up by covering a few of the basic financial and marketing reports.

Who is it for?

Anyone who is new to Databox.

Course objectives:

To gain a general overview of Databox
Attendees will be able to process sales and reserves and have a basic understanding of the rest of the Databox program.

Date:

27/05/2008 Milton Keynes

This course will run through the tips and tricks available for increasing the speed of your transactions and daily tasks within Databox. There are numerous shortcut keys available to speed up ticketing transactions - this course will identify these and look at advanced options in the Box Office module such as advanced customer detail additions and techniques to deal with indecisive customers.

Who is it for?

Box Office staff who have already have a knowledge of ticketing. It is ideal for Box Office Managers and Supervisors looking to develop their knowledge and the way that they operate using Databox.

Course objectives:

Identify box office tips and tricks
Learn box office shortcut keys
Develop knowledge of advanced options available in the box office module
Review some simple box office reports

Date:

15/04/2008 Milton Keynes

This course will take you through the setup aspects of Databox which will impact on Finance reports. This will look at the setup of workstation groups and event classification. We will then look at the extensive suite of Finance reports in Databox. We will also take a look at which reports should balance and what you can do if you find that these do not balance.

Who is it for?

Box Office staff responsible for running finance reports. Any finance staff who want to know more about the options available to them in Databox.

Course objectives:

Identify the optimum setup of Databox events
Look at Databox Finance reports
To cover the basic housekeeping tasks necessary for financial integrity.

Date:

06/05/2008 Milton Keynes

This introduction to marketing within Databox will start by looking at the customer database and what information can be stored within it before moving on to look at the mailing module and extracting groups of customers from the database based on a variety of criteria. The course will also look at some simple database management tips to help keep the database tidy and ensure mailouts are effective. Towards the end of the day there will be some exercises to work through before the day finishes with a look at the reports available within the marketing module.

Who is it for?

This would be of interest to new marketing or box office staff who have not used the marketing functionality. This course is suitable for new Databox users who have a general knowledge of Windows based programs.

Course objectives:

Introduction to the database and the information it is able to capture.
Maintaining a tidy database, including the ability to merge customer records.
Provide an introduction to extracting names and addresses from Databox using various criteria.
Using the mailing module to provide labels, which can be used in marketing campaigns.
Begin to run the suite of Databox reports available to the marketeer.

Dates:

22/04/2008 Milton Keynes
17/06/2008 Milton Keynes

This course will take attendees through best practice in the operation and maintenance of your PVM system. We will give an overview of how PVM runs across your network including the services that run on your server. We will go through the PVM client installation, database maintenance and general Tickets.com system usage recommendations.

Who is it for?

Anyone who is responsible for the maintenance of their ProVenueMax system.

Course objectives:

Understanding how PVM is setup including services on the server.
To be able to deal with the basic maintenance issues arising whilst using PVM.
Maintaining a tidy customer database
Tickets.com system usage recommendations.
ProVenueMax errors or warnings – how to deal with each error or warming
ProVenueMax do’s and don’ts

Date:

03/06/2008 Milton Keynes

This course will be focusing on advanced Marketing techniques in Databox. Starting with advanced data entry options in the customer database then assessing the configuration options available - the course will move on to look at advanced options in the mailing module. In the afternoon we will look at the marketing reports available within Databox and a brief run through some housekeeping routines. We will then look at more advanced options for exporting data from Databox using the data interrogator to export, allowing bulk emails and mail merge in Word and charts and graphs in Excel.

Who is it for?

Anyone who wants to master advanced mailing extractions and data analysis in Databox. Suitable for those who have a basic understanding of the ticketing and marketing functions in Databox, including Marketing staff who have worked with Databox for at least a few months.

Course objectives:

To understand advanced data capture options in the database
To understand configuration options relating to Marketing
To be able to analyse your database with a variety of reports
To be able to tidy your customer database

Dates:
29/04/2008 Milton Keynes
24/06/2008 Milton Keynes

This course will give you a good grounding of Marketing in PVM. First of all, we will review the Masterfile entry and the most relevant subscreens. During this first session, we will also have a look at the masterfile types, source codes and email types. In the second session, as a refresher, we will do some basic exercises using the main functions within the Marketing Module - List Generation and Listcode Reports. In the afternoon, we will concentrate on merging and refining listcode groups, using a combination of List Generation, Listcode Reports and Marc scripts with an output to bulk email, Word or Excel formats. In the last session, we will briefly run through some database maintenance in order to find duplicate accounts.

Who is it for?

Anyone who wants to master advanced mailing extractions and data analysis in PVM. It is suitable for those who can do basic extractions using List Generation.

Course Objectives


To understand marketing functions in the database: a combination of List Generation, List code Reports and MARC reports
To merge and refine marketing target groups
To be able to analyse your database with a variety of reports: e.g. postcode/direct mailing analysis
To be able to tidy your customer database: Masterfile Merge & Purge and find duplicate accounts

Date:

01/04/2008 Milton Keynes

Get your creative juices going with this course looking at the design aspects of PVM. We will start by looking at creating facility plans both reserved and unreserved. The concepts and various aspects of creating a facility from scratch will be explained. We will then look at Sales guide design. From this you will gain an understanding of how you can amend your sales guide to make ticketing operations as easy as possible for your staff and how to restrict Sales by Sales Guide setup. We will also look at how to best design your ticket formats and how to assign different ticket formats to the same Performance.

Who is it for?

Ticketing Staff who are responsible for the setup of their events, plans, sales guides and ticket designs.

Course objectives:

To gain an understanding of creating GA and reserved seat plans
To be able to create Sales Guides, including dropping bitmap pictures onto your Sales Guides.
To be able to design your own tickets, including the use of soft fonts and graphics

Date:

10/06/2008 Milton Keynes