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In this issue |
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Welcome to the Autumn 2009 issue of the newsletter. In this issue of the newsletter we would like to let you know about the latest developments on a variety of subjects. We are especially pleased to give you more details about the Tickets.com roadshow. The provisional dates are below, please note them in your agenda! In this issue:• ProVenueDatabox version 1.9 is live• Update availability short courses • Message from our accounts department • Tickets.com UK Support helpdesk retains 3 stars • Tickets.com helps to improve local environment • Tickets.com Roadshows |
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ProVenueDatabox 1.9 live |
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We are pleased to announce that ProVenueDatabox version 1.9 has just rolled off the production line and is ready for you to update. Visit www.provenue.net and check out the release notes to find out what’s new and improved and to download the update itself with instructions. |
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Update Short Courses |
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We still have spaces left on our forthcoming short courses which will take place in our Milton Keynes training suite. These courses are excellent value at £140 +VAT per person, which includes lunch and a certificate. You will be trained in a group of up to 7 other attendees giving you the opportunity to mix with other users and exchange ideas with them. The current course calendar is as follows:ProVenueDatabox Short Courses
ProVenueMax Short Courses
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Message from our accounts department |
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It seems that a lot of payment remittance advices and purchase orders that come in from our customers still have our old address on. Please note that our correct address is: Tickets.com Elder House 570 - 578 Elder Gate Milton Keynes MK9 1LR Please pass this information on to the relevant department. |
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Tickets.com UK Support helpdesk retains 3 stars |
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Tickets.com UK Support helpdesk retains 3 stars in Service Desk Institute annual audit.
As an SDI (Service Desk Institute) accredited site the UK Support desk at Tickets.com receives an annual audit from external auditors to measure their conformance to a range of standards designed to promote best practice in the IT helpdesk environment. This year’s audit was completed at the end of September and initial results show that the desk as retained it’s 3 star certification demonstrating a ‘Customer led’ service desk. Of particular note this year were the high scores achieved in the areas of Policy and Strategy and Social Responsibility. These sections both scored maximum points reflecting the work that has been done in these areas over the last year. The Green Achiever ‘Silver award’ awarded to Tickets.com over the last year along with various community activities (see below) were of particular note by the auditors. The UK Support Desk will hopefully shortly be followed into the realms of SDI site certification by the ProVenueMax support desk in Syracuse, New York State, USA who have their initial site Audit shortly. If successful this audit will mark another step towards the company objective of gaining accreditation for all Support Desks globally. |
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Tickets.com helps to improve local environment |
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At the end of September a group of Tickets.com staff teamed up with a local environmental group to assist in some conservation work as part of the company’s commitment to the environment. The Forest of Marston Vale lies just to the east of Milton Keynes home of Tickets.com, and is a project to reclaim 61sq miles of land previously used for the brick industry and turn it back into traditional British woodland. As part of the Forests for the Community programme the area is maintained by a charitable trust which aims to create a varied countryside within a woodland framework for the benefit of everyone. The group of staff helped the project by clearing out an area of meadow so it could be mowed and kept as meadow land. This area is really important as it’s a hunting area for the rare Barn Owl. The sun shined on the team and their efforts were very well received by the Rangers. Although hard work the activity was valuable as a team building event and it provided an opportunity for Tickets.com to assist in improving the local environment. We hope to do further work with the Forest in the future. |
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Tickets.com Roadshows |
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We will send out a separate email out soon with all the details about the Tickets.com roadshows that will take place in January 2010. However, to give you some extra time to add the Tickets.com Roadshows in your calendar, we have decided to publish the provisional dates and locations for these roadshows in the table below. As soon as all locations and venues are confirmed, you will receive a Roadshow newsletter with the final programme and give you the opportunity to register. When and where
The ProgramFollowing your feedback we have provisionally programmed the following day featuring a mix of training, roundtables and networking:
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Tickets.com Elder House, 570-578 Elder Gate, Milton Keynes, MK9 1LR (UK) 01908 232404 |
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