• News from the International Project team at Tickets.com
• Coca-Cola Football League 2 Play-Off Final
• NEW: Royal Mail’s Despatch Express integrated with ProVenueMax™
• Welcome to Dundee FC
• From Customer Support
• New faces
Our PRINCE2 certified Project Managers are responsible for the management of all project-based activities, both internal and external. This team also has specific responsibility for the effective and efficient "on-boarding" of all new clients from pre-sales through to "Business as Usual" operations and support. We are rightly proud of our 3-Star SDI accreditation and it is this team that ensures our commitments to the scheme are religiously adhered to and our published statistics on ProVenue.net are up to date and accurate.
Service Desk Institute
The Service Desk Institute (SDI) has recently carried out a case study on Tickets.com – we are one of the few companies to have certified sevice desks in multiple locations worldwide and to our knowledge continue to be the only ticketing services and solutions business to be certified. If you would like to read the full article, you can download it here.
At the end of May, Tickets.com provided ticketing services for Dagenham & Redbridge FC’s appearance at Wembley Stadium in the Coca-Cola Football League 2 Play-Off Final. We have provided the club with:
- a hosted system,
- call-centre,
- online sales,
- e-mail query service,
- full fulfilment provision,
- on the day box office staff for COBOs and queries.
| What is Despatch Express? Despatch Express is a label production tool for Royal Mail’s tracked inland and international services which produces address labels with integrated barcodes, PPIs and return addresses and automatically sends billing information to Royal Mail, streamlining your mailing operation and saving you time. Ease of use Print tickets and address labels at the same time. This solution allows you to print address labels at the same time you print tickets. Just complete the transaction choosing the Despatch Express option and tickets and label will be printed. No more separate franking necessary! Track Track individual post items with one click. When you print the label, tracking details are created in the Despatch Express application and sent to PVM. One click on the track button in PVM in the patron’s account will take you straight to the tracking information of a particular item on the Royal Mail web site. |  |
Selected performances
Available for the performances that you choose.
Make Despatch Express available only for the performances that you want it to be available for.
Single sales or batch printing
Print labels and tickets in singles or batches.
The solution also allows you to batch print your tickets and labels. Tickets and labels are printed in the same order making fulfilment easy and efficient.
Report on printed labels
The Despatch Express Reporting Script
The solution allows you to report on printed labels matched on a performance restriction, and/or a user restriction.
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‘We are very pleased with what’s been achieved. Our customer service has improved and we’re able to confirm with customers their tracking number immediately, whereas previously we had to search through Special Delivery books which was time–consuming and not very customer–friendly.’ Graham Smith, Head of Ticketing – Chelsea FC |
You can download the product sheet here for more information.
Dundee FC
Welcome to Dundee Football Club, our newest ProVenueMax™ customer. With the cooperation of the Dundee FC ticketing team, a successful implementation of ProVenueMax™ took place at Dens Park in May, immediately after the conclusion of the Scottish First Division season, in time for them to process their season ticket renewals.The team at Dundee FC were particularly pleased with the ease of use and reporting power of the system as they processed their season ticket renewals for next season, leaving Dundee FC in a position to offer ticket sales online for the first time with the help of ProVenueOnline™. Dundee FC will shortly be taking their e-marketing to a new level of sophistication with Campaign Creator™.
Customer Training
We still have places left on our ProVenueDatabox regional courses which are happening on the following dates:| Scotland | Edinburgh | 6th July – 8th July |
| England (South): | Milton Keynes | 27th July – 29th July |
| Wales | Cardiff | 3rd August – 5th August |
| England (North) | Helmsley | 10th August – 12th August |
| Ireland | Dublin | 17th August – 19th August |
Please visit our training website by clicking on the above links to find out more information about what is covered and where the courses are specifically taking place. Bookings need to be received as soon as possible because a minimum number of delegates are required for the courses to take place. Don’t delay – book today!
Also, this Autumn will see the re-start of our ProVenueDatabox and ProVenueMax short courses in the Milton Keynes Office. Course places are currently frozen at 2009 prices and cost only £140 +VAT per delegate, per day/course (our Dublin courses are now only €160 per delegate, per day/course!) This includes a whole days training from 10am till 5pm. All delegates will receive a course certificate of attendance. You will enjoy mixing with up to 7 other delegates from other venues using your software. The Autumn schedule is as follows:
ProVenueDatabox:
SPACES 05/10/2010 Box Office Level 1
SPACES 12/10/2010 Box Office Level 2
SPACES 19/10/2010 Box Office Level 3
SPACES 02/11/2010 Marketing Level 1
SPACES 09/11/2010 Marketing Level 2
SPACES 16/11/2010 Marketing Level 3
SPACES 30/11/2010 System Maintenance
SPACES 07/12/2010 Reporting Solutions
ProVenueMax:
SPACES 26/10/2010 Ticket Office Advanced
SPACES 23/11/2010 Marketing Intermediate
SPACES 14/12/2010 Fund Development
We hope to see you soon!
ProVenueDatabox 1.10 Coming Soon!
We are pleased to announce that ProVenueDatabox™ version 1.10 will be released very soon. This version has two series’ – 1.10.2 and 1.10.3. Those venues who have found themselves under pressure to comply with PCI-DSS (Payment Card Industry Data Security Standards) should update to 1.10.3 as this version is outside the scope of PA-DSS (Payment Application Data Security Standard) and should help in the undertaking of any PCI-DSS accreditation. Version 1.10.3 does not store credit card numbers, in any form, either in the program itself or in the database.As a software developer and an e-commerce provider, Tickets.com fully supports initiatives to protect the security and confidentiality of cardholder information and welcomes the guidelines promulgated under PCIDSS.
Version 1.10.2 will also be available for download and works in the same way as the current version 1.9 in storing fully encrypted card numbers.
If you use collection Kiosks, please contact Support before updating.
As usual, the 1.10 update files will be available at www.provenue.net for you to download and run, along with full upgrade instructions and product release notes.
Giles Bayliss
Prior to joining Tickets.com Giles was responsible for Business Development for SeatAdvisor Europe and establishing their UK client base for the Sports, Arts and Live Events sector. Previous to this Giles spent 19 years learning all aspects of the ticketing trade with Synchro Systems (which later went on to become Ticketmaster Systems). During his 19 year stint he spent time on the support desk, client installations, training, project management, account management and finally head of customer services. From his vast experience of the ticketing industry Giles feels he truly understands all aspects of ticketing which helps his relationships with existing and prospective new clients.Giles is now in his 21st year as a ticketing professional and has worked on some notable projects around the world such as the Olympics, FIFA World Cup, European Championships, Rugby World Cup and the Cricket World Cup. Giles has a wealth of Arts & Live Events experience, which is why we feel his varied previous client portfolio is a perfect fit for working with Tickets.com.
Helen Wiggins
Before Helen joined Tickets.com, she was part of the Customer Services team at Rightmove.co.uk. In this position she assisted Rightmove’s customers in using the back end of their software and helped them with problems and errors on the website. Previously she worked at Coca-Cola Enterprises originally as a call centre operator, before moving on to be a distribution services executive, assisting customers with their drinks machine enquiries.Helen is based locally in Milton Keynes and is very pleased to be joining the Internet Service Support team at Tickets.com. She looks forward to the challenges and prospects that lay ahead.
Elder House,
570-578 Elder Gate,
Milton Keynes,
MK9 1LR
(UK) 01908 232404
Thank you.