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In This Issue
Welcome
Welcome to the first newsletter of 2010. It was great to see so many of you at our road shows and at ETT in Amsterdam. We hope that those of you who attended the road shows enjoyed the day and learnt something new and for those who did not attend we have included links to the road show presentations to update you on what you missed out on.

In this issue:

• Escalation process updated
• ProVenueDatabox News
• Update availability short courses
• Tickets.com Road shows
• Tickets.com at ETT
• New member of the Customer Services Dept
 

Escalation Process Updated
 
We have simplified our contact and escalation procedure so if you haven’t already seen it, please find the link to it HERE. It can also be found on our Customer Portal www.provenue.net

This procedure can be used whenever you need to contact us either to make a suggestion, comment or to escalate a call you have open. You can also use the contacts to generally give us feedback on how you feel we handled your problem.
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ProVenueDatabox News
ProVenueDatabox version 1.9 has been ready for you to download and update for a quite a while now, at www.provenue.net. We urge all of our customers to keep their Databox system up-to-date with the very latest version, so that we can provide the best possible support and training service. Here is a pdf that lists the enhancements to be found in version 1.9: ProVenueDatabox1.9NewFeatures.pdf
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Update Short Courses
We still have spaces left on our forthcoming short courses which will take place in our Milton Keynes training suite. These courses are excellent value at £140 +VAT per person, which includes lunch and a certificate. You will be trained in a group of up to 7 other attendees giving you the opportunity to mix with other users and exchange ideas with them. The current course calendar is as follows -

ProVenueDatabox Short Courses

HURRY 02/03/2010 Marketing Level 2
SPACES 09/03/2010 Marketing Level 3
SPACES 23/03/2010 Financial Solutions
SPACES 30/03/2010 System Maintenance

ProVenueMax Short Courses

SPACES 16/02/2010 Ticket Office Advanced
SPACES 16/03/2010 Marketing Intermediate
SPACES 06/04/2010 Internet Sales Set Up
SPACES 13/04/2010 Fund Development

If there are spaces available on the course you wish to attend, click on the adjacent 'SPACES' link to download a booking form. If booking for more than one course at a time, please add them all to the same form. Email the completed form to uktraining@tickets.com. Further details of each course can be found by simply clicking on the appropriate course title.
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Tickets.com Road Shows

In these financially hard times and with budgets becoming ever tighter, rather than asking all of our customers to come to us for a conference we held five road shows across the UK and Ireland. A great many of you came to see us and we hope you found it as useful as we did.

For those of you who attended and those who missed out, we have added links to the presentations below. We will also shortly be posting all the feedback from our open forums at the road shows where questions such as ´When will ProVenue be ready for us?´ were asked.

Links

RS_Handout.pdf
RS_ppt_AccessControl.pdf
RS_ppt_DataAnalysis001.pdf
RS_ppt_DataAnalysis002.pdf
RS_ppt_Memberships.pdf
RS_ppt_ProVenueReports.pdf
RS_ppt_ImprovingYourOnlineTicketing.pdf
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Tickets.com at the ETT
Following our successful tour across the UK and Ireland the Tickets.com road show team joined up with our Dutch and German colleagues for Europe Talks Tickets in Amsterdam. This year’s ETT turned out to be our busiest yet and also had the most number of delegates at one stand in one go! Rather than bringing a bottle the delegates had to bring their own furniture and by the end of this particular session there was standing room only! The majority stayed on as the stand then dimmed it’s lights for the evening and was converted into a miniature wine bar with classical music, fine wine and hors d’ouvres.

It was a great opportunity to catch up with some of our existing customers from Europe and we were also visited by a wide variety of organisations from small art centres to country wide ticket agents. The feedback from everyone who visited our stand was more than positive, with one ticket agent stating ProVenue was ‘world class’ and ‘the most state of the art software on the exhibition floor’. ProVenueMobile and the ability to buy and send tickets on mobile phones was also a key topic at the stand along with our recent successes with Tickets@Home & Tickets@Phone deployments.

We are already looking forward to and planning for ETT 2011 in Berlin – we sincerely hope that you can make it!
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Fjola Stenning - New Member Support Team
Prior to joining Tickets.com, Fjola was looking after the marketing for touring shows at theatrical marketing agency Target Live. Previously she had been at Wycombe Swan since it opened in 1992; starting in the box office, moving on to looking after groups, schools and the friend scheme and then managing the Marketing Department. Before that Fjola had worked front of house in various theatres in the West End for Stoll Moss Theatres.

Still living in High Wycombe with her partner, two teenage sons and two middle aged dogs, Fjola is very pleased to have joined the support team at tickets.com. Having previously been a PASS user, Fjola was delighted to discover all the wonderful marketing features available in Databox and looks forward to being able to help Databox users get the most out of the product.
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