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About us
Who We Are
Tickets.com are an industry leading ticketing and marketing solutions provider to arts, sports and visitor attraction venues around the world.
Throughout our long history, we have taken great pride in our ability to supply and support our thousands of customers with tailored solutions best suited to meet their unique needs. Key to this success is the flexible approach in the way we conducts our business and the level of attention paid to understanding an individual client’s specific requirements.
What We Do
Tickets.com is a full service provider of integrated ticketing solutions designed to enable arts, entertainment, visitor attraction and sports organisations to sell tickets to consumers under the clients’ own brand. These integrated solutions include the Internet and kiosks.
We enable our clients to capture, access and manage consumer data through ticket sales, providing them with a 360° view of the buying habits and preferences of their fans and patrons to enhance their marketing efforts.
Combining industry expertise with advanced ticketing technology, Tickets.com has the capability to handle such high demand events as the Olympic Games and FIFA World Cup Football, as well as the diverse needs of museums, fairs, festivals, casinos, theme parks, performing arts venues, and professional sports organisations.
Tickets.com provides “state of the art” ticketing, marketing, CRM and Access Control solutions based on innovation with our customers’ needs always at the core. We look forward to discussing, in more detail, how our proven solutions can benefit you.
We understand the need for fast, robust and feature-rich ticketing in the back office and online and have helped our venues sell over $1 Billion of tickets in the past year over the internet alone!
We position our self as a technology service provider, and this is evidenced by the track record of leading the market with new services and solutions. We take our service responsibilities seriously, and is the only ticketing services company whose support function is externally audited and accredited. We have earned a 3 star rating from the Service Desk Institute (SDI), which encompasses support quality, customer satisfaction, audited business process, employee inclusion and development, corporate social responsibility within the community, and environmental responsibility.
Our Approach
Tickets.com are committed to the timely delivery of quality and innovative solutions and our corporate culture is entirely geared to this goal. Timing is of critical importance in any major event on-sale and we have proved ourselves more than capable in numerous projects of having all relevant systems in place, fully functioning and backed by in house and externally trained personnel to enable the smooth transition from initial marketing to the opening of sales.
Our precise project management methodology will differ from client to client but will always be initiated with a full needs assessment and consultancy period to define with the highest possible degree of accuracy the aspirations of the client and the realistically achievable goals for the project.
Implementation will be managed throughout by a dedicated project team who will coordinate all development, test installations, load testing, disaster recovery plans through to training and the development of a mutually agreed acceptance phase leading to a final go-live date.
Above all it is the flexible approach, which we can bring to each new ticketing project and a unique combination of software, services, integration and distribution, which ensures the success of the projects with which we are involved.
Our Products
Our core solutions have been designed to drive our partner’s success, recently enabling Chelsea Football Club to reach their target of 95% of sales over the internet and drastically improving their staff and fan’s experience. Our proven internet ticketing success stories also include The Chicago Cubs who recently sold 536,000 tickets in 24 hours, of which 419,000 were sold online, peaking at 500 per minute.
In addition to our core ticketing solutions we offer a comprehensive set of products to automate your ticket sales and help you get the most from your ticketing solution. We offer private label web pages, access control for bar-coded entry, a comprehensive e-Communications platform for venue marketing, automated kiosks, a contact centre service to enable convenient 24/7 ticket sales for your venue and other additional products, value added features and services to help you manage your ticketing.
What’s the future?
The future is already here, Tickets.com has recently launched its flagship product ProVenue®, the most technologically advanced ticketing system available and a major factor in Tickets.com being awarded the ticketing services contract for the Vancouver 2010 Olympics.
ProVenue® is a state of the art full service ticketing system capable of supporting ticketing installation of any size and scope. With a modern, intuitive interface, unsurpassed flexibility, open architecture, robust data management tools, and transaction speed, ProVenue® delivers industry leading technology to ticketing.